Refunds
This is our agreement with your concerning about your purchase of ceramic from us. This agreement cannot be changed except by a written agreement signed by you and us.
Refund Policy
Online purchase: Online customers have the ability to return a purchase within 48 hours of delivery if the merchandise was not as expected. Refunds will be for the amount of merchandise and tax, but not the delivery charge. No refunds or returns on merchandise after 48 hours of delivery. We remind our Customers that all our products are handmade and may differ from each other without being damaged. Only actual damages will be valid for our refund policy. Our Support Staff will give you instructions for returning your merchandise. You are responsible for returning the item in the condition that it was delivered. Please do not make returns without first contacting our Customer Service. Please include your original sales order number. Returns may take up to 10 business days to process. This means that the credit for your return will appear on your account within 10 business days. For purchases made in one of our showrooms, please contact the appropriate showroom to receive a return authorization. At any time after the purchase, we can correct mistakes in pricing or arithmetic made in computing your purchase price. You must make any change of the delivery address or change in the order either in person or by telephone and the change will be binding only if we confirm the change before delivery. Changes may delay delivery date.
Errors on our site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Shutters Hardware USA reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled before the delivery, Shutters Hardware USA will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Copyrights
All materials on the site are owned by, licensed to, or the copyright of Shutters Hardware USA or are reproduced with permission from other copyright owners. All rights are reserved. No materials on this site may be copied, modified, published, broadcast or otherwise distributed without the express permission of Shutters Hardware USA